Shipping policy

Domestic Shipping Policy:

We offer free shipping on all orders over $50 in the contiguous United States. A flat rate shipping fee of $4.90 applies to orders below $50. Standard orders ship via USPS Ground Advantage.

All orders are processed Monday through Friday, excluding US federal holidays and other select holidays. Orders placed Monday through Friday before 11:00am PST will ship the same day. Orders placed after 11:00am PST will ship the next business day.

US orders are typically delivered within 3-7 business days from the order’s ship date, unless there are delays from the carrier. Orders being shipped to Hawaii and Alaska may take longer to be delivered.

Need it faster? Select Express Shipping at checkout! Express orders ship via USPS Priority Mail. We offer free Express shipping on orders over $250, with delivery in 2–3 business days. A flat rate shipping fee of $9.90 applies to orders below $250.

 

Missing or Undelivered Packages:

We know how exciting it is to receive your skincare favorites, and it can be frustrating when a package doesn't show up as expected. If your tracking shows as "Delivered" but you cannot find it, please don't worry—often these situations can be resolved with a few quick steps.

Immediate Actions for the Customer:

  1. Check Your Mailbox (USPS): Carriers often leave smaller packages inside the mailbox or a secure parcel locker.
  2. Scout the Perimeter: Check all exterior doors, the garage area, and look around your porch. USPS carriers sometimes tuck deliveries out of plain sight (e.g., behind pillars or under furniture) to deter theft.
  3. Inquire with Others: Ask your family members, roommates, or neighbors to see if they accepted the package on your behalf.
  4. Wait 3 Business Days: In some cases, carriers may scan a package as "Delivered" up to 3 business days before its actual arrival. Please allow this extra window for the package to show up.
  5. Contact Your Local Carrier: Reach out to your local Post Office or shipping carrier directly. They can often provide immediate details about the specific delivery route and time.

Next Steps if Still Missing: If a thorough sweep yields nothing after the 3-day waiting period, you can take the following steps:

  • Verify the GPS Drop Location: Contact USPS customer service to request the exact GPS coordinates where the package was scanned as delivered.
  • Open an Investigation: File a service inquiry directly on the USPS Package Inquiry Form to alert your local carrier and postmaster.

 

Our Commitment to You: While DermSkinLab is not responsible for packages once they are marked as "Delivered" by the carrier, your peace of mind is our priority. We are happy to support you and will gladly cooperate with you and the carrier to help investigate the delivery status.

 

Tracking Interruptions & Delays

We keep a close eye on our shipments, but occasionally things get stalled in transit. If your tracking information has not updated for 7 consecutive days, or if the package appears to be lost in transit without a delivery scan, please reach out to us at customercare@dermskinlab.com.

In these cases, we will take immediate action to look into the status of your shipment and work with the carrier to get your order back on track as soon as possible.