Return Policy

Domestic Returns Policy:
Your satisfaction is important to us. If you are not completely satisfied with your purchase from DermSkinLab, you may return eligible item(s) within 30 days of purchase.

To be eligible for a return:

• Items must be brand new, unopened, and in their original condition.
• Opened or used products are not eligible for return or exchange. This policy helps ensure that every customer receives only brand new products that have never been previously returned.
• A $10 return shipping fee will be deducted from your refund.
• No restocking fee will be charged.
• We do not offer exchanges.

Please contact us first via email at customercare@dermskinlab.com before returning any item.
Be sure to include your name and order number, and our team will provide you with return instructions.

Damaged Items:

We do our best to ensure that every item in your order arrives safely. If your package was damaged during shipment, please keep both the shipping box and the damaged item(s), as they may be required for verification.
To request a replacement, please contact us at customercare@dermskinlab.com.
Please include your name, order number, and photos of the damaged item(s), and our team will get back to you as soon as possible.
To request a replacement, please contact us at: customercare@dermskinlab.com 
Please include your name, order number, and photos of the damaged item(s), and our team will get back to you as soon as possible.